Printing Refunds
In the rare case an error occurs while printing, adjustments can be made to the charges, or a refund can be issued, to the charged account in the following situations:
• Printer malfunctions (including, but not limited to streaks, low toner, paper jams, nozzle clogs etc.)
• Formatting errors caused by a malfunction in the system or printer causing the document to print incorrectly
• Black Ink Mismatch Errors caused by users not selecting the correct printer settings
A refund will NOT be issued for the following reasons:
• Releasing more than one copy to a printer
• Jobs released to the incorrect printer
• Printing an incorrect file
• Formatting problems not caused by a system or printer malfunction (incorrect font size, spacing, and other user errors that should be corrected during review of the document prior to printing)
• Print jobs that are delayed due to high user demand and subsequently never picked up
• Prints made by someone other than the account holder. It is the account holder’s responsibility to protect and never share cougarnet username and password. Accounts and passwords may not, under any circumstances, be used by persons other than those to whom they have been assigned
• Print quality on users printing on personal paper or attempting to print on paper not supplied by the University
If you believe the print job qualifies for a refund then the following steps must be taken to receive credit for the jobs in error
• Contact the ATC Help Desk within three (3) business days of the job being released at atc@central.uh.edu or by visiting in person.
• You must provide your name, cougarnet ID, contact information, print job information and description of malfunction.
• The refund request will be reviewed and you will be notified by email once the review is complete and a decision reached.
Please note that if you experience an error in printing and are still present in the facility, you can bring the incorrectly printed pages to one of the Technology Consultants for immediate assistance.
Laser Cutting Refunds
In the case an error occurs while laser cutting, adjustments can be made to the charges, to the charged account in the following situations:
• Laser malfunctions
• Formatting errors caused by a malfunction in the system
Students are responsible for confirming material and settings as well as that the correct job being sent to the laser cutter. Jobs may be stopped incomplete if students do not book enough time and another person has an adjacent appointment. Students may continue past their appointment time if they pay for the additional time and no one else has a booked appointment.
A refund will NOT be issued for the following reasons:
• Errors caused from incorrect file setup
• Jobs stopped incomplete when appointment time ends
• Materials incompatible with the laser
• Misuse
If you believe an issue qualifies for a refund then the following steps must be taken
• Contact the ATC Help Desk within three (3) business days at atc@central.uh.edu or by visiting in person.
• You must provide your name, cougarnet ID, contact information and description of malfunction.
• The refund request will be reviewed and you will be notified by email once the review is complete and a decision reached.
Please note that if you experience an issue and are still present in the facility, you can bring the incorrectly printed pages to one of the Technology Consultants for immediate assistance.